Payment Migration - Guide

Payment Migrations

Understanding how payment migrations work in FlexPoint

Migrating your payment methods can feel complex — this guide walks through what a payment migration is, how the migration process works, expected timelines, and potential trade-offs.

What Is a Payment Migration?

Securely transferring payment methods to FlexPoint

Overview

• A payment migration securely transfers your existing credit card and/or ACH payment methods from your current processor to FlexPoint.
• Payment migrations are optional — you may choose whether or not you want to migrate.

Benefits

• Frictionless for Clients — payment methods are securely transferred without requiring clients to re-enter their information.
• Reduces downtime and maintains a seamless payment experience during transition.

Drawbacks

• Processor Migration Fee — your existing processor may charge a fee to export payment data.
• Timeline — migrations generally take about one calendar month from start to finish.

Migration Timeline

Migrations typically take ~1 calendar month from start to finish. This includes exporting encrypted data, completing secure file transfers, validating payment methods, and ensuring compliance.

Migration Workflow & Timeline

Frequently Asked Questions

Is there a recommended minimum number of payment methods for migration? ▶

While there is no strict minimum, we generally recommend migrating only if you have more than 25 payment methods. If you have fewer, it may be faster and easier to have clients re-enter their payment details directly in FlexPoint.

Will AutoPay settings and rules carry over? ▶

No. Only the payment methods are migrated. AutoPay rules and authorizations will need to be reconfigured in FlexPoint.

Why does a migration take ~1 calendar month? ▶

Migrations involve secure export, encryption, file transfers, and validation steps. These security and compliance checks typically require about one month to complete.

Does a payment migration include both ACH and credit card methods? ▶

Yes — both ACH and credit card payment methods can be migrated.

Can you guarantee all payment methods will migrate? ▶

We cannot guarantee 100% success for all payment methods. Common reasons include:

• The payment method has expired.
• FlexPoint did not receive the necessary data from the existing processor.