How to Resolve QuickBooks ACH Payment Failure – FlexPoint

In QuickBooks, hover over "Sales" and click "Invoices"

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2. Locate the applicable invoice and click "Edit"

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3. Click the payment link in the upper right, below "Payment Status Paid"

Note: Your QuickBooks may look different. If so, open the right-side folding menu to access the payment link

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4. Click the date link to navigate to the payment

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5. Click the date in the upper left to navigate to the deposit

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6. Uncheck the payment in question from the deposit

7. Under "Add funds to this deposit" add the following: Received from "LendARR", Account "LendARR Fees", amount is the same as the payment in question.

⚠️ Note: This is a positive entry (+). As an example, if the payment being removed from the deposit is for $100.00. You will add $100 to "Add funds to this deposit".

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8. Save and close the deposit

9. Navigate back to the payment screen

10. With the payment in question checked, click "More"

11. Click "Delete

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12. Once the payment has been deleted from QuickBooks, navigate to the invoice in FlexPoint and click "More" and select "Refresh from QuickBooks"

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