Troubleshooting Notifications

Notifications for existing invoices are not sending to correct recipients

If you've updated the email contacts for a customer and invoice notifications are not going out to the new recipients, you may need to update your extant invoices in FlexPoint.

To do this, open each invoice that is not sending the proper notifications and unpost it:

Then, click Edit next to the Name field:

Update the emails and any other relevant information in the modal that opens, then click Save:

After making all desired changes, post the invoice: